Our Vision, Mission and Values

Vision

"Respecting the past, partnering with our community, and sustainably creating our future."

Mission

To be regarded as an exemplary Council that puts the people of Light first, while creating a place that is also welcoming to visitors. Through the services we deliver, we will provide the basis for a community that can grow sustainably, but always within our environmental and financial means.

Our Values

As a Council we will be guided at all times by:

• Foundation values of respect, honesty, integrity and transparency;
• Showing high performance leadership;
• Having a constant awareness of the community we serve;
• Our need to be viable in financial, environmental and human resources (through core principles of Growth, Community, Innovation and Discipline);
• Striving for quality outcomes; and
• A focus on achieving positive environmental, social and governance outcomes from Council’s activities.

These values express how the Council operates, lives, breathes and expresses itself through its daily duties.

Goals

Population

To facilitate population growth within and around the townships capitalising on the existing infrastructure, creating an economic critical mass whilst being mindful of preserving the rural character and heritage within the region.

Employment

To encourage economic development, tourism and cultural industries, sustainable small business and entrepreneurial initiatives in the area to create prosperity and local employment sources.

Physical Infrastructure

To maintain and deliver or cause to be delivered through the release of growth areas, the necessary quality physical infrastructure to accommodate a sustainable growing community in partnership with other spheres of government, neighbouring Councils and the private sector.

Social Infrastructure

To facilitate, deliver or cause to be delivered the required social infrastructure to effectively service the current and future population of the region.

Financial Capital

To generate sufficient capital from; rate revenue growth, the strategic use of debt, asset restructuring, Federal & State Government funding, philanthropic funding assistance, private sector infrastructure contributions and quality 'works-in-kind', in order to accommodate and manage the population growth over the next decade.

Environmental Sustainability

To capitalise on the opportunity to implement more sustainable developments going forward through more efficient use of energy, utilisation of green power alternatives, exploring opportunities associated with carbon trading, storm and wastewater reuse and efficient management of natural resources.

LRC Customer Service Charter

Our Service Commitment

The Light Regional Council is committed to responding to all members of the community in a professional, visionary way. The Customer Service Charter documents our commitment to continuously improve customer service provision to ensure the wide ranging needs of our customers (including citizens, visitors, community groups, Councillors and Council employees) is delivered.

Our Service Values

• To treat you with courtesy and respect
• To be honest and act with integrity
• To understand your needs
• To act on commitments as quickly as possible
• To evaluate our service

Our Service Approach

We will

• Be approachable and professional
• Welcome all customer service enquiries with a smile and a helpful, friendly manner
• Follow up on service commitments that we make to you
• Be punctual for meetings and appointments
• Respond quickly and efficiently to requests for services
• Strive to exceed expectations
• Give a commitment to provide a service by a specific date
• Continue to improve service delivery by listening to your opinions and suggestions

Our Service Standards

Answering the Telephone

We will:

• Answer calls promptly within 5 rings and transfer your call to the relevant staff member as requested
• State the Council's name and employee's name
• Return calls on the same day if possible and certainly within 24 hours
• If the service you are seeking is not provided by Council we will endeavour to direct you to the correct service provider

In-Person

• Ensure that the reception counter is staffed during business hours
• Ensure staff will be available if you assist us by making an appointment in advance e.g. development approvals

Written contact with Council (letter, email, CRS)

• Respond to your written correspondence within five working days
• Contact you and explain the reason for any delay and, where possible, tell you when a response will be available if your request is more complex and requires greater attention