At Light Regional Council, you – our customers and community, are our priority. We’re here to make every interaction with us as helpful, and meaningful because your experience matters.
To deliver on this promise, we’ve created the Customer Service Charter, inspired by your feedback from the 2024 Customer Service Satisfaction Survey. This Charter is designed with you in mind, setting out clear commitments to ensure we’re meeting your needs and expectations.
Here’s what you’ll find in the Charter:
- What you can expect from us: Friendly, timely, and professional service every time you get in touch.
- How you can help us help you: Simple ways to make sure we can respond quickly and effectively to your requests.
- Your voice matters: Opportunities to share your feedback so we can keep improving and delivering the services you value most.
Through this Charter, Light Regional Council reaffirms its dedication to delivering excellent customer service and strengthening relationships with the community.